Thank you for choosing Uppevis Pharmaceuticals. We appreciate your business and trust in our products. This policy outlines our position regarding returns and refunds for products purchased through our platform.
At Uppevis Pharmaceuticals, we are committed to providing top-quality products and a seamless shopping experience. We understand your concerns, and while we do not accept returns for hygiene reasons, we’ve got you covered in the unlikely event of damage to defective items.
We take your health and safety seriously. To maintain the highest standards, we cannot accept returns of food supplements. Our products are meticulously sterilized and sealed in their packaging to ensure the utmost quality and hygiene. The product is brand new and untouched from our production line to your doorstep. Once the product packaging is opened and the product is used, we cannot accept it back due to our commitment to maintaining the highest hygiene and quality standards.
Despite our no-return policy, there may be specific circumstances in which we will consider issuing a return, such as:
Please notify us immediately if your order arrives with any visible damage or breakage caused during transportation. Do not use the product! We will arrange for the damaged product to be collected at our expense, and a replacement will be sent to you promptly. Your satisfaction is our priority.
If you receive a defective product, please contact us within ten days of receiving the product. Do not use the product! Claims must be made before ten days to be accepted. We will evaluate the situation and provide a replacement as and when/ if appropriate, with all expenses covered by us.
Please note that due to the nature of our products, we do not offer refunds on purchases. We believe in the high quality of our items and are dedicated to making things right if there are any issues with your order.
We also do not offer refunds for damaged or defective products. We will provide a replacement at no cost to you in both situations.
All expenses related to the return and replacement of damaged or defective products, including shipping costs, will be covered by our company.
We reserve the right to modify or amend this return and refund policies at our discretion. Any changes will be posted on our online e-shop and will become effective immediately upon posting.
This return and refund policy does not affect any statutory rights that may apply in your jurisdiction, which cannot be excluded or limited by agreement.
If you have any questions or concerns regarding the return and refund policy or want to report a damaged or defective product and request a replacement, please do not hesitate to contact us at info@uppervis.com.
Thank you for choosing Uppervis Pharmaceuticals. We appreciate your trust in our brand and are committed to delivering the best possible experience for you.
Through collaborations with specialized partners, fully trained professionals, and distinguished scientists in the Health sector, Uppervis Pharmaceuticals aims to establish its presence as a leading pharmaceutical company.